The Touching Story Behind the Viral Frozen Cake Fail

07/08/2015 at 10:09 AM ET

Elsa from Frozen
Walt Disney Pictures/Everett

Well, we feel awful.

Last week, we wrote about a “cake fail” posted on Reddit someone had ordered a Queen Elsa cake but received, instead, a cake resembling a very different woman, to put it kindly. The photo of the cake quickly went viral, yet a vital part of the story was missing.

Turns out, Fox reports, the confection was made by a charity, Icing Smiles, that bakes cakes for sick children.

Icing Smiles took to Facebook to set the record straight about the cake:

“My heart broke for the baker because I know how much of herself she puts into her donations. My heart broke for the family should they come across the posts because it may take from their joy of receiving the gift. It broke for our team whose extraordinary efforts were used in this way. Our Sugar Angel wasn’t commissioned to copy Shawna’s work, she was asked for a Frozen cake for a sick child and she did just that.”

Lisa Randolph, the woman who made the cake for a very sick girl, also took to social media to tell her side of the story, acknowledging she knows the cake “looked like a HOT MESS.” She wrote:

“here is the back story …I had just lost my grandmother I had been with my Mom all day comforting her ,I came back to work on the cake I HAD 2 hours to get it done and delivered ,I was so upset I remember asking for prayer on Facebook to get it done. As I leave to deliver the cake it started raining cat’s and dog’s as I was taking the cake out of the truck the top of the box blows back and the cake get soaking wet . So the photo that was posted was after I had wiped her face with a paper towel . Yes I’ve seen all the really mean comments ,some even posted by some of my so-called cake friends that know it’s my cake . At the end of the day ,I DIDN’T let that sick baby down l gave it all I had to give ,so make fun all me all you guy’s want if that is what you need to do to feel good about yourself.”

To donate to Icing Smiles, which bakes cakes for sick children, visit their website.

—Maria Yagoda

FILED UNDER: Cake , Food , Food News

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Showing 18 comments

lucyloo on

Girl, you can have all the excuses in the world…it still doesn’t look like the picture, which is what is should look like, if that is what the customer wants…whether it be a 10 year old or a 80 year old. If you couldn’t do what was expected, pass it on to someone who could have. THE END.

Jenny on

No..that’s not THE END. It was from a charity and the family didn’t pay for it. If I had paid $50 for the cake, well, then I would be upset about how it came out. But it was from a charity, which means someone made it from their heart. As I would tell my kids, someone made this from kindness, deal with it, it is just cake. Again, if I paid for it I would be grouchy. But if we slam people who do things for charity, then people stop taking the time out of their day to help. At the end of the day, it is just a cake.

Adrienne on

The link to donate isn’t working. A sad attempt to make up for picking up a mean reddit post and passing it off as whatever “news” you think People does.

Jane on

Cake looks like Nene Leaks

Joey on

Way better than I could ever do!!

Sara on

lucyloo, it wasn’t supposed to look like the picture. As the statement says, they weren’t copying the other cake. Also, the “customer,” as you say, was not a paying customer, but rather the recipient of a generous donation.

Anonymous on

I hope made a donation…

moonie on

I am so glad I didn’t post a comment on the original piece (shame on you PEOPLE). NOW, knowing the WHOLE story, it makes more sense! Any time someone does something out of the goodness of their heart, it should be welcomed! Thank you!

ggv on

I have to say when I saw this picture I thought OMG this is a mess. I bake cakes and am a cake decorator, so i know firsthand how hard it is to try and make even a simple cake. its very time consuming…many hours can go by while just decorating one cake. But I just thought that this person was doing thier best to try and copy the photo, and she just did not know how. Well when i dont know how to do something I tell the client hey i have never but I will do my best. even then its hard. WELL I am so sorry I laughed at this cake! I congratulate this women on her effort to have 2 hours to try and make a special cake for a little girl in need of some happiness! Dont worry bout these nay sayers, and keep on doing your thing! I am sorry for your loss and I know had I been in your shoes probably could not have had the energy to do this cake. But your heart is big because you put a sick child infront of your personal pain. GOD BLESS YOU!!! Lots of hugs from a fellow baker!

Mommyof4TX on

Lisa, kudos to you for answering the call (Icing Smiles) and completing the challenge! As a fellow caker, I know the stress…and to do it while grieving your own loss must have been unbearable. The mission was to make a child happy and you accomplished that – no better feeling!! Ignore the haters (lucyloo et al) and keep on bakin’! Hugs from ATX!!

Melissa Long on

The correct link to donate is:

leti on

Lucyloo, please take the time to read more about the facts. The Family did not order a cake to look like the picture which was made by McGreevy Cakes. The cake was provided by a baker who is a Sugar Angel with Icing Smiles, a charity for ill children. Bakers do not get paid for their work or delivery. And yes, maybe the cake is not her best work. My questions for you are: Are you a Baker?Are you Sugar Angel ? Have you donated your time and money for a stranger? The best part of this is that thanks to Lisa (the baker), Icing Smiles is getting a lot of attention. They serve children and families in all 50 states, they have hundreds of volunteers, admin and bakers. I know because I am volunteer.

Lacynda Mathes on

We have been privileged to receive cakes from Icing Smiles on several occasions. Our son has a rare and catastrophic epilepsy. Some of the cakes have been so incredible. Some have been less incredible. But every single one has been AMAZING. You see Icing Smiles provides cakes not only for the sick child, but also their siblings. The Imagination Movers cake was nicer than my wedding cake. The Scooby Doo cake was less skillfully made, but still incredibly cute. My youngest son (not the “sick” child) was so excited about it he was literally jumping up and down in his chair when he saw it. You see, neither child ever saw any fault with any of their cakes (we received cakes for several years in a row). They saw a beautiful gift. We saw a beautiful gift. Period. Our friends actually have said they can’t wait to see the cakes. Our friends saw a beautiful gift. So, Lisa, thank you from a family with two little boys who have received, not your cake specifically, but the same love from other Sugar Angels, for your time and talent. Your cake was beautiful. Despite the rain. Despite the paper towel. Because you are beautiful. And so to everyone who thinks they have something clever and derogatory to say about your efforts: Grow up.

anchor on

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Dana Slovick on

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Hiram Lloid on

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Dario Bursch on

The very next time I read a blog, I hope that it doesn’t fail me just as much as this one. After all, Yes, it was my choice to read through, but I really believed you’d have something interesting to say. All I hear is a bunch of whining about something that you could fix if you were not too busy seeking attention.

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